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FAQ

Questions, answered.

Everything about the floor cleaner, the scents and your membership.

The floor cleaner

How much do I use?+−

One capful in a bucket of warm water, half a fluid ounce per gallon. One 496 mL (16.8 fl oz) bottle gives about 33 washes.

Which floors is it safe on?+−

Sealed hardwood, tile, stone, vinyl, LVP and laminate. Avoid unsealed or waxed wood. When in doubt, try a small corner first.

Do I need to rinse?+−

No. Mop once and let it dry. The formula leaves no film and no sticky residue.

Can I use it in a spray mop or steam mop?+−

Yes in a spray mop, diluted the same way. Do not pour it into a steam mop reservoir.

Scent & safety

How strong is the scent?+−

Full while you mop, then it settles into a soft trail once the floor is dry. For a quieter trail, use half a capful.

How long does the scent last?+−

The room holds the fragrance for up to 8 hours, depending on airflow and floor size.

Is it safe for kids and pets?+−

Yes. Let the floor dry before little ones and pets walk on it, as with any cleaner. No ammonia, no bleach, no phthalates, no harsh fumes.

Are the scents the real perfumes?+−

No. Each Terris scent is our own composition, inspired by a famous fragrance. Terris is not affiliated with the houses that make the originals.

Membership

What does membership include?+−

15% off every Terris product, free shipping on every order, access to members-only scents, and three gifts with your first order.

How do I skip or cancel?+−

From your account, at any time: change scent, skip a month, move a delivery or cancel. No fees, no minimum.

When do the gifts arrive?+−

All three ship with your first member order, while supplies last. They are yours to keep, even if you cancel.

Shipping & returns

How fast is shipping?+−

Orders ship within 1 to 2 business days and arrive in 3 to 5 business days across the contiguous US.

Is shipping free?+−

Always free for members. Free for guests on orders over $70.

What if I do not love my scent?+−

Exchange it for another scent within 30 days, even if opened. The exchange is free.

Still wondering?A real person at the house will answer within one business day.
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