Returns,
simply.

We want every room to smell the way you imagined. If a scent is not right, we will make it right.

Free scent exchange

Not your scent? Swap it for another within 30 days, even opened. Free for everyone.

Members

Free returns within 30 days of delivery, opened or not. Your gifts are yours to keep.

Guests

Unopened bottles within 30 days. A prepaid label is $7.95, deducted from your refund.

How it works

Start your returnEnter your order number and email below.

Print your labelWe email a prepaid label within one business day.

Drop it offAny UPS location. Refunds land in 5 to 7 business days.

Damaged or leaking bottle+−

Send us a photo within 7 days of delivery and we will ship a replacement right away. No need to return it.

Membership orders+−

You can skip or cancel before your next order ships from your account. Orders already shipped follow the policy above.

Gifts+−

The three welcome gifts are yours to keep, even if you return or cancel.

Refund timing+−

Refunds go back to the original payment method within 5 to 7 business days of the return reaching us.